I swear, there is a problem with every bill we receive from our family doctor! Today I got a bill in the mail with a sticker that said our claim was denied and we were responsible for the remaining balance (I ahad already paid the copay). This made no sense, though the bill seemed to indicate they had contacted our ins company twice. So, I called the ins co, and lo and behold, they have no record of any claim being filed! Grrr.... So I call the dr's office and conveniently, after being on hold for a while, I am told the billing person is gone for the afternoon (this was around 4 p.m.) and they would leave her a message. You bet your sweet a$$ they could leave her a message! We have had non-stop problems with this office staff billing the wrong insurance, getting accounts mixed up, etc.

So tomorrow I will speak to this woman and try to figure out what the hell is so hard about properly billing. Every time this staff claims that nothing is their fault, yet they're the only office that ever has any problems when it comes to out bills. So we get to take our time to do their job yet again, but I refuse to pay out of pocket for something that is covered by insurance.